Terms & Conditions
At Ten Joules, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.
Services Provided
We offer professional services, including: Solar Solutions: Installation and maintenance of solar rooftop, off-grid, and hybrid systems. Electrical Works: Single-phase, three-phase, and industrial wiring, including installations, upgrades, and maintenance.
Payments & Pricing
A deposit may be required before project commencement. Full payment must be made upon project completion unless otherwise agreed. Additional costs may apply for changes requested after project initiation.
Warranties & Liability
We provide warranties on solar installations and electrical work, as per industry standards. We are not liable for damage caused by misuse, third-party modifications, or external factors such as power surges. Clients must comply with proper maintenance and operational guidelines.
Cancellations & Refunds
Cancellations before project commencement may incur a cancellation fee. Once installation has begun, refunds are not applicable, except in cases of proven service defects.
Intellectual Property
All content, designs, and materials on our website belong to us and cannot be copied, modified, or redistributed without permission.
Privacy Policy
We collect and store client information solely for service purposes. We do not share your data with third parties except when required for project execution.
Dispute Resolution
Any disputes will be resolved through negotiation, failing which legal proceedings will be conducted under the jurisdiction of Mizoram/India.
Amendments
We reserve the right to update these Terms and Conditions at any time. Continued use of our services implies acceptance of the updated terms.